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Address

HG Walter
51 Palliser Road, Barons Court
London W14 9EB

Telephone

020 7385 6466

Email

hello@hgwalter.com

Christmas FAQs

We will be delivering as usual between the hours of 7am and 7pm for local delivery. For nationwide delivery, you will receive a notification from our trusted courier, DPD, on the day of your delivery confirming a narrowed time slot.

For local delivery, we will be delivering up until Saturday 24th December, and the last day for DPD delivery will be Friday 23rd December.

During Christmas and New Year, local delivery will be available 29th, 30th and 31st December and nationwide delivery will be available 29th and 30th December.

Local delivery will resume as normal on 3rd January and nationwide will continue on 4th January.  

Please make sure you are at the delivery address during these hours to accept delivery. If you would like one of our drivers to leave the delivery in a safe place, please state this in the order notes at checkout. Please note that this will be your responsibility and HG Walter will not be held accountable for a package left in a designated safe place.

For more information on opening hours, please see our Opening Hours page.

The last day you can order for Christmas will be Wednesday 14th December at 5pm. Please note that after this date, we will not accept any orders for delivery or collection during the Christmas 'peak week' of 19h December to 24th December.

Our shop in Barons Court will be open until Christmas Eve and will be well-stocked with Christmas products, for any walk-ins.

Our delivery fees during December will run as usual, except for Christmas 'peak week' (19th, 20th, 21st, 22nd, 23rd, and 24th December), where a delivery fee of £12.50 will be applied to all orders, regardless of spend.

All orders during this period will need a minimum basket value of £100 in order to checkout.

Up until 14th December, all orders will require at least 72 hours’ notice for cancellation. Past 14th December, all orders will require 7 days’ notice for cancellation. This is to protect our suppliers and farmers, as well as the operational efficiency of our HG team, who will be working around the clock to execute all orders.

Any orders cancelled with less than 7 days’ notice will not be eligible for a refund.

Up until 14th December, cart amendments can be made up to 72 hours before your delivery or collection date. Our sales team will be available on phone lines from 9am to 5pm to assist with order amendments, however we ask that customers try to submit one order where possible, instead of calling up with additions. This is to protect our sales team who will be working hard to ensure the seamless execution of all Christmas orders.

All products available during the Christmas period will be shown on our website. Anything not shown will not be available.

If you wish to add items to your order, please call our office on 020 7385 6466 and request items to be added. You will then receive an additional invoice via email which will need to be paid for the amended order to be processed. Up until 14th December, cart amendments will need to be made and paid for at least 72 hours before your delivery date.

All our product cooking instructions are on their product page on our website. We also have a range of festive recipes available.

Our Christmas opening hours for our Barons Court shop are as follows:

Sunday 18th December: 10am-3pm

Monday 19th December: 9am-6pm

Tuesday 20th December: 9am-6pm

Wednesday 21st December: 9am-6pm

Thursday 22nd December: 9am-6pm

Friday 23rd December: 7am-7pm

Saturday 24th December (Christmas Eve): 6am-1pm

Sunday 25th December (Christmas Day): CLOSED

Monday 26th December (Boxing Day): CLOSED

Tuesday 27th December: CLOSED

Wednesday 28th December: 9am-5pm

Thursday 29th December: 9am-5pm

Friday 30th December: 9am-5pm

Saturday 31st December: 6am-3pm

Sunday 1st January: CLOSED

Monday 2nd January: CLOSED

Tuesday 3rd January: Opening hours resume to regular opening hours

Popular Questions

Our local delivery times are from 7am-4pm Monday-Saturday and our DPD delivery times are 7am-4pm Tuesday-Friday. You will receive a message on the selected delivery day with a more accurate delivery window.

If you picked the Barons Court store pickup option, all orders can be collected at any time during opening hours.

For local delivery and nationwide deliveries, all orders under £70 will incur a delivery charge of £8.50. Orders over £70 qualify for free delivery.

However, if you are wishing to pick up your order from our Barons Court shop, all collections are free and we have a minimum order value of £15.

Yes, for all orders, you must choose a delivery or collection date.

If you are selecting the local delivery option, when you are checking out you will be asked to enter your postal code into the given field. If you are eligible, you can then choose your desired delivery date with the option to leave delivery instructions below.

For nationwide delivery you can choose your desired delivery date with the option to leave delivery instructions below.

Unfortuantely, we cannot guarentee sepecific times when your order will be delivered. If you have chosen nationwide delivery, DPD will send a text the morning of the delivery with an estimated delivery time.

For the Barons Court collection option, you must choose a pickup date. All orders can be collected at any time during opening hours.

We regret that due to the very short timescale involved in processing fresh meat orders, you cannot cancel or amend your order once it has been placed unless specifically agreed by ourselves. If the order has been dispatched, then unfortunately we will not be able to cancel or amend your order.

Yes, please give us a call for enquiries regarding items not available on our website.

Monday: 9am - 6pm

Tuesday: 9am - 6pm

Wednesday: 9am - 6pm

Thursday: 9am - 6m

Friday: 9am - 6pm

Saturday: 9am - 5pm

Sunday: CLOSED

*Please note- store opening times may vary during bank holidays and high peak season.

All provenance information can be found on our Provenance page. If you need more information, or cannot find what you are looking for, please call our team and someone will be able to help you.

We are constantly updating our website with new products and exciting seasonal offers. To stay in the loop with all things seasonal, see the sign-up forms below:

Wagyu Beef

Galician Beef

Christmas events