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Terms & Conditions

  1. General

The quality of our products and the service we provide are paramount to us as a company. By shopping with us online you can expect the same high standards as our customers experience in the shop and that our wholesale customers receive. All our goods and services comply with all the standards required by relevant legislation. When shopping with us online, a Contract of Sale is made at the time we accept your order, and the contract shall be under English law. By confirming your order on the website, you accept these terms and conditions.

 

  1. Delivery and Collection Arrangements

Please note, that due to capacity, there may be days in the calendar year where our cut off time for next day delivery changes or delivery days are made unavailable. Delivery regulations during our Christmas ‘peak week’ will vary.

  1. Local Delivery

We deliver to some postcodes within London Monday to Saturday and offer next day delivery on orders place before 12pm, subject to available delivery slots. To see if you are eligible for local delivery, please input your postcode at checkout. If your postcode is not valid, please select our nationwide delivery service.

All our local deliveries are transported in our own branded HG Walter refrigerated vans. The drivers are all experienced delivery drivers who work to very high standards. They work to strict regulations to make sure your meat delivery arrives with you safely and carefully. There is a space for special delivery instructions during the checkout process and these will be conformed to. If no notes are left in the special delivery instructions and our driver tries to deliver during the time slot allocated and the customer is not home, we will bring the parcel back to our processing unit and it is the customers’ responsibility to rearrange delivery.

  1. Courier service

We deliver to postcodes throughout the UK (except Highlands and Islands) 4 days a week, from Tuesday to Friday (subject to bank holidays). We offer next day delivery on orders placed before 12pm, subject to availability.

Our nationwide delivery service is run by our trusted courier DPD. You will receive a notification from DPD on the day of your delivery confirming your delivery with a narrowed time slot. DPD offer a contact-free delivery service, with the option for the customer to request a package is left in a safe place. For information on your order and tracking, please download the DPD app.

Some items will not be available for nationwide delivery. This information will be visible in the product description.

  1. Collection

Store collections are available from our shop in Barons Court. For directions, please see our ‘store and opening hours’ page. Please note, we have a minimum order value of £15.

Orders can be collected at any time during our opening hours. Our opening hours vary during peak times and bank holidays, so please check before coming to the shop. Please make sure you have your order number to hand and the name under which the order was made.

Goods not collected within two days of original collection date will be disposed of, and the order deemed complete. No refunds can be made for uncollected orders.

 

  1. Packaging for Delivery

You may rest assured we have taken great care to ensure your goods arrive in perfect condition. Most of your meat will be vacuum packed in a food-safe polythene pouch before being carefully placed in one of our fully recyclable cardboard HG Walter boxes or bags. For local deliveries as soon as your order is completed it goes in the fridge and is only removed when the driver places it in one of our refrigerated HG Walters vans and delivers it direct to your door.  

All collections are kept in our walk-in fridge at our Barons Court shop, ready to be collected in person.

Our nationwide orders are packed in fully recyclable carboard boxes, environmentally friendly Woolcool lamb’s wool insulation, with ice packs to keep the order cold. Rigorous testing has ensured your package gets to you in perfect condition, with your order still cool.

 

  1. Delivery fees

When your order has been packed the delivery costs are as follows (subject to seasonal change)

Our minimum basket value for all deliveries is £40

Over £60 = Free        Under £60 = £8.50

 

  1. Acceptable Weight Variation 

When you place your order, it will be for a nominal weight of produce, at a specified price. We will collect the payment via the payment method you select when placing the order. Because orders are individually prepared, it can be expected that there may be some small variation in weights above or below the weight you choose, and it is impractical for us to request additional payments or process small refunds. We will ensure that this variation never exceeds more or less than 10% of any item specified. Items delivered within 10% of the weight ordered shall be deemed complete.

 

  1. Unfulfilled Orders 

Because of the seasonal nature of some of our produce and food supply chain issues, it is possible that from time to time, we may be unable to fulfil some orders. If this is the case, we will refund the missing items straight away and upon request.

 

  1. Guarantee of Satisfaction

If for any reason you are dissatisfied with the quality of the produce received, you should contact us within 24 hours of receipt. All complaints will be dealt with personally and immediately by a member of our team and we will always endeavour to correct any mistake. Your statutory rights are not affected. We regret we are not able to accept returned goods or claims for goods ordered in error, due to their perishable nature.

 

  1. Cancellation 

We regret that due to the very short timescale involved in processing fresh meat orders, you cannot cancel or amend your order within 48 hours of delivery. During peak seasonal times, this timeframe may be extended, but terms and conditions will be updated with this information. We will do everything we can to help and to make any amendments ahead of your order being processed, so feel free to give us a call to check. If the order has been processed, then unfortunately we will not be able to cancel or amend your order.

 

  1. Data Protection

Please see our data protection policy here.