The quality of our products and the service we provide are paramount to us as a company. By shopping with us online you can expect the same high standards as our customers experience in the shop. All our goods and services comply with all the standards required by relevant legislation. When shopping with us online, a Contract of Sale is made at the time we accept your order, and the contract shall be under English law. By confirming your order on the website, you accept these terms and conditions.
- Delivery Arrangements
We can only deliver within the M25. Please input your postcode at the checkout phase to see if you qualify for local delivery.
All our deliveries are transported in our own refrigerated vans. The drivers are all experienced delivery drivers who work to very high standards. They work to strict regulations in order to make sure your meat delivery arrives with you safely and carefully. There is a space for special delivery instructions during the checkout process and these will be conformed to.
You may opt to collect your order in person from our shop. Goods not collected within two days after they are available for collection will be disposed of, and the order deemed complete. No refunds can be made for uncollected orders. Please note, we have a minimum order value of £15. You will not be able to complete your order if your basket value is below £15.
- Packaging for Delivery
You may rest assured we have taken great care to ensure your goods arrive in perfect condition. Most of your meat will be vacuum packed in a food-safe polythene pouch before being carefully placed in one of our HG Walter boxes or bags. As soon as your order is completed it goes in the fridge and only removed when the driver collects it and places it immediately in the refrigerated van and delivered to your door.
- Packaging and delivery prices
When your order has been packed the delivery, costs are as follows;
Over £50 = Free Under £50 = £8.50
All deliveries during the Christmas period will have a delivery charge of £10 regardless of spend.
- Acceptable Weight Variation
When you place your order, it will be for a nominal weight of produce, at a specified price. We will collect the payment via the payment method you select when placing the order. Because orders are individually prepared, it can be expected that there may be some small variation in weights above or below the weight you choose, and it is impractical for us to request additional payments or process small refunds. We will ensure that this variation never exceeds more or less than 10% of any item specified. Items delivered within 10% of the weight ordered shall be deemed complete.
- Unfulfilled Orders
Because of the seasonal nature of some of our produce and limited supply, it is possible that from time to time, we may be unable to fulfil some orders. If your order is for one specific joint or meal item we will let you know as quickly as possible, within one working day of you placing the order, and offer alternative produce or cancellation at your discretion. In the event of us having to cancel, we will make an immediate and full refund of any monies paid.
- Guarantee of Satisfaction
If for any reason you are dissatisfied with the quality of the produce received, you should contact us within 24 hours of receipt. All complaints will be dealt with personally and immediately by a member of our team. Your statutory rights are not affected. We regret we are not able to accept returned goods or claims for goods ordered in error, due to their perishable nature.
We regret that due to the very short timescale involved in processing fresh meat orders, you cannot cancel or amend your order once it has been placed unless specifically agreed by ourselves. If the order has been dispatched, then unfortunately we will not be able to cancel or amend your order.
CHRISTMAS ORDERS: Up until 16th December, all orders will require at least 72 hours’ notice for cancellation. Past 16th December, all orders will require 7 days’ notice for cancellation. This is to protect our suppliers and farmers, as well as the operational efficiency of our HG team, who will be working around the clock to execute all orders. Any orders cancelled with less than 7 days’ notice will not be eligible for a refund.
- Data Protection
All personal data we collect from you will be used exclusively for the purposes of our relationship, to help us offer improved or new services to you and may be stored on computer. Your details will be held securely, in confidence, and never disclosed to any third party without your express permission.