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Christmas FAQs

  1. What are your Christmas delivery days and timings?

We will be delivering as usual between the hours of 7am and 7pm. Please make sure you are at the delivery address during these hours to accept delivery. You will receive a message on the selected delivery day with a more accurate delivery window. If you would like one of our drivers to leave the delivery in a safe place, please note that this will be your responsibility and HG Walter will not be held accountable for the package. For more information on opening hours, please see our Opening Hours page.



  1. When is the last day for Christmas orders?

The last day you can order for Christmas will be Thursday 16th December at 5pm. Please note that after this date, we will not accept any orders for the Christmas period of 17th December to 24th December. Our shop in Barons Court will be open until Christmas Eve and will be well stocked with Christmas products.



  1. What are your Christmas delivery fees?

Our delivery fees during December will run as usual, except for the week before Christmas (21st, 22nd, 23rd, 24th December), where a delivery fee of £10 will be applied to all orders, regardless of spend. All orders during this period will need a minimum basket value of £100.



  1. What is your Christmas cancellation policy?

Up until 16th December, all orders will require at least 72 hours’ notice for cancellation. Past 16th December, all orders will require 7 days’ notice for cancellation. This is to protect our suppliers and farmers, as well as the operational efficiency of our HG team, who will be working around the clock to execute all orders. Any orders cancelled with less than 7 days’ notice will not be eligible for a refund.



  1. Can I add products to my order?

Up until 16th December, cart amendments can be made up to 72 hours before your delivery date. Our sales team will be available on phone lines from 9am to 5pm to assist with order amendments, however we ask that customers try to submit one order where possible, instead of calling up with additions. This is to protect our sales team who will be working hard to ensure the seamless execution of all Christmas orders.



  1. Where can I find information on my meat?

All provenance information can be found on our Provenance page. If you need more information, or cannot find what you are looking for, please call our team and someone will be able to help you.



  1. Can I make special requests for items that do not appear on your website?

All products available during the Christmas period will be shown on our website. Anything not shown will not be available. During to the ongoing Covid-19 pandemic, we will have limited stock of certain products, so please bear with us as we navigate the Christmas period.



  1. How to add/delete items to their current order.

If you wish to add items to your order, please call our office on 02073856466 and request items to be added. You will then receive an additional invoice via email which will need to be paid for the amended order to be processed. Up until 16th December, cart amendments will need to be made and paid for at least 72 hours before your delivery date.



  1. Where can I find cooking instructions or recipes?

All our product cooking instructions are on their product page on our website. We also have a range of Christmas recipes available.