Christmas FAQs

Christmas delivery slots are now open, for everything from centrepieces to all the trimmings (and the rest)! See our full range here.

Place your order sooner rather than later to secure the delivery slot and products you want.

We accept orders up to 9am on the 14th of December. We will not be able to accept any orders after this time, and we recommend ordering earlier to avoid disappointment.

Yes, you can. For orders placed up until 18th December, we require 72 hours’ notice for any additions.

For orders during Christmas ‘peak week’ – from the 19th to the 24th of December – we will need at least 5 days' notice, we cannot accept any additions less than 5 days before the delivery date.

To amend your order, you’ll have to speak with our customer service team either via phone on 020 7385 6466 or email hello@hgwalter.com. Additional items will be paid for via a separate invoice, which will be sent to you by email. All payments must made at least 72 hours before the scheduled delivery date.

It is possible to change your delivery slot but only to a date that is not fully booked already. You may select an alternative date from available slots only. We require 72 hours’ notice for changes to your delivery date.

You can cancel your order. For orders placed up until 18th December, we require 72 hours’ notice for any cancellations.

After 18th December, we will need at least 5 days' notice, we cannot accept any cancellations less than 5 days from the delivery date.

Discount codes are not valid on any Christmas products; however, you may still use vouchers on your Christmas order.

Local deliveries during the Christmas period will take place between 7AM and 3PM, Monday to Saturday, with Sunday delivery on 20th December only.

Nationwide deliveries via DPD will arrive before 2pm, Tuesday to Friday, with Saturday, Sunday and Monday deliveries on 19th, 20th and 21st December only. For DPD deliveries, you will receive a notification on the morning of delivery with your precise time slot.

All collections from our shop in Barons Court can be collected at any time during the opening hours of your selected day. Please note that our opening hours differ during the Christmas period, check here for Christmas opening hours.

Orders being picked up from the shop must be collected on the day they have been booked, we cannot store orders after their collection date and will dispose of the them.

If you need to change your collection date, we require at least 72 hours’ notice. Changes are subject to availability, and alternative dates can only be selected if they are not already fully booked.

Local delivery postcodes

R1_,E1_,E10,E11,E12,E14,E13,E15,E16,E17,E18,E1W,E2_,E20,E3,E5,E6,E7,E77,E8,E9,E98,EC1A,EC1M,EC1N,EC1P,EC1R,EC1V,EC1Y,EC2A,EC2M,EC2N,EC2P,EC2R,EC2V,EC2Y,EC3A,EC3B,EC3M,EC3N,EC3P,EC3R,EC3V,EC4A,EC4M,EC4N,EC4P,EC4R,EC4V,EC4Y,EC50,EC88,HA0,HA1_,HA2_,HA3,N1_,N10,N11,N12,N13,N14,N15,N16,N17,N18,N19,N1C,N1P,N2_,N21,N22,N3,N4,N5,N6,N7,N8,N81,N9,NW1,NW10,NW11,NW1W,NW2,NW26,NW3,NW4,NW5,NW6,NW7,NW8,NW9,SE1,SE2,SE3,SE4,SE5,SE6,SE8,SE10,SE11,SE13,SE14,SE15,SE16,SE17,SE19,SE20,SE21,SE22,SE23,SE24,SE26,SE27,SE28,SW10,SW11,SW12,SW13,SW14,SW15,SW16,SW17,SW18,SW19,SW1A,SW1E,SW1H,SW1P,SW1V,SW1W,SW1X,SW1Y,SW2_,SW20,SW3,SW4,SW5,SW6,SW7,SW8,SW9,SW95,SW99,TW1_,TW10,TW11,TW8,TW9,W1_,W10,W11,W12,W13,W14,W1A,W1B,W1C,W1D,W1F,W1G,W1H,W1J,W1K,W1M,W1N,W1P,W1R,W1S,W1T,W1U,W1V,W1W,W1X,W1Y,W2,W3,W4,W5,W6,W7,W8,W9,WC1A,WC1B,WC1E,WC1H,WC1N,WC1R,WC1V,WC1X,WC2A,WC2B,WC2E,WC2H,WC2N,WC2R,WC99,NW35PB,EN12BH,W22JR,EN27ED,E28HR,E29PE,E2,SM4

DPD Nationwide Delivery Postcodes

All postcodes across the UK except for the Highlands and Islands, see below for the full list of postcodes we do not deliver to.

AB31 - AB56, PH1 - PH41, PH49-PH50, KA27, KA28, IV1 to IV63, KW1 to KW14, KW15 to KW17, PA20 to PA78, HS1 to HS9, PH42 to PH44, ZE1 to ZE3, FK17 to FK21

You can leave instructions to leave your delivery in a safe place for either one of our drivers (local delivery) or DPD (nationwide delivery).

Please ensure your order is retrieved as soon as possible on the day of delivery and chilled products are placed in the fridge promptly.

You will receive an email or text message from DPD the morning of the day your order arrives and delivery confirmation too, it is your responsibility to check this message for your delivery time.

Local Delivery

Our vans deliver between 7am and 3pm, if you’d like to a more specific delivery estimate, please contact us by phone on the day at 020 7385 6466.

Nationwide Delivery

You will be sent a two-hour delivery slot by DPD on the morning your order is booked to arrive. You will also be provided with tracking details shortly after you place your order so you can track your parcels progress.

Collection

You’re collection order will be available from when the shop opens, for the full festive opening hours at the shop see here for Christmas opening hours.

Contact our customer service team either via phone on 020 73856466 or email hello@hgwalter.com if you have any issues or queries about your order.

During our Christmas ‘peak week’ from the 19th to the 24th of December there will be a flat delivery fee of £12.50 for all local and nationwide orders, regardless of the minimum spend. Our minimum order of £40 still applies to all orders.

Outside of this delivery period, all orders under £70 will incur a delivery charge of £8.50 for local and nationwide deliveries. Orders over £70 qualify for free delivery.

All shop collections are free of charge, but we do have a minimum order value of £15.

Orders for Thanksgiving are open and we recommend placing your order as soon as possible to avoid disappointment.

Local deliveries for Thanksgiving orders will take place between 7 AM and 2 PM, 20th November to 28th November.

Nationwide deliveries for Thanksgiving orders via DPD will occur before 2pm, 20th November to 27th November. For DPD deliveries, you will receive a notification on the day of delivery with a more precise time slot.

Yes you can collect from our Baron’s Court shop, you can book a collection from 20th November to 28th November. See here for shop opening hours

For the full list of Thanksgiving products, from whole turkeys to more modest centrepieces as well as plenty of trimmings, visit our Thanksgiving page here.

Orders for New Year’s Eve are open now and we recommend placing your order as soon as possible to avoid disappointment. The cut off for NYE orders is 21st December at 9 AM.

Local deliveries for NYE orders will take place between 7 AM and 3 PM, 29th December to 31st December.

Nationwide deliveries for NYE orders via DPD will be delivered before 2pm, on the 30th December only. For DPD deliveries, you will receive a notification on the morning of delivery with a more precise time slot.

Yes, you can collect from our Baron’s court shop, you can book a collection from 29th December to 31st December. See here for the full festive shop opening hours. Please note the shop will close earlier than usual on NYE at 2pm.

For the full list of News Year’s Eve products visit our New Year’s Eve page here.

Our chilled meat is carefully packed to maintain freshness during transit. Individual cuts are generally vacuum-packed, while orders sent nationwide via DPD are packed in insulated boxes with ice packs to keep everything chilled during delivery.

Most of our chilled meat products will arrive vacuum packed, this it to ensure they remain fresh for as long as possible; items should be stored in the fridge directly in this packaging.

Note: For optimal results when cooking steaks, large roasting joints and festive birds we would recommend removing the meat from its packaging the day before you want to cook it and placing on a tray or dish in the bottom of the fridge, uncovered. This will help ensure golden skinned birds and caramelised steaks.

All our meat cuts come vacuum packed which is perfect for freezing, if you are planning on freezing any products do not unpack them, instead place directly in the freezer. Please freeze products on the day they arrive.

How to defrost turkeys and other poultry

Defrost in the refrigerator, ideally at 0–5°C.

Place the bird in a sufficiently large, covered container on the bottom shelf to catch any juices.

Allow several days for larger birds. A whole turkey can take 3–5 days to defrost fully. The FSA recommends 10-12 hours per kilo of thawing time, see here.

Do not defrost at room temperature.

Check that the bird is completely defrosted, including the cavity, before cooking.

After defrosting

Keep refrigerated and cook within 24 hours of being fully defrosted.

Do not refreeze raw poultry after defrosting at home.

Smaller cuts

Smaller cuts including single steaks or whole beef fillets
should be placed on a covered dish or tray (to catch any juices) in the bottom
the refrigerator, ideally at 0–5°C for around 24 hours.

Whole roasting joints

Whole joints will take longer to defrost, defrost in the
refrigerator, ideally at 0–5°C. The FSA recommends 10-12 hours per kilo of
thawing time, see here.

Do not refreeze raw beef products after defrosting at home.

Place on a dish in the fridge and defrost at ideally at 0–5°C for around 24 hours.

All our products will be clearly labelled with a use by date.

For full details of sourcing for all our meat please visit our provenance page here.

4 kg (6-8 people), 5kg (8-10), 6kg (10-12), 7kg (12-14), 8kg (14-16), 9kg (16-18), 10kg (18-20)

Boneless Roasting Joints such as topside or rolled sirloin and rump: 200–250g raw per person.

Bone-In Roasting Joints such as a rib of beef or wing rib: 300–400g raw per person, this accounts for the weight of the bone.

Beef Fillet: 100–175g raw per person (fillet shrinks less and is both leaner and richer)

Our Christmas Beef Wellingtons come in two sizes, one for two to share, one for four to share.

For smaller groups we would recommend the below products, perfect for a more intimate meal on the big day.

Turkey Crown

Rolled Turkey Breast

Rolled Turkey Leg

Free Range Whole Chicken

Whole Duck

We have a whole host of trimmings, condiments, sauces and stuffings to make your Christmas meal extra delicious. See our Christmas shop here for our full range.

Note: Please ensure you check the cavity of your bird giblets before cooking.